Using chatbots in consulting

Yesterday our research assistant Philipp Waag (Bielefeld University of Applied Sciences) (https://www.fh-bielefeld.de/personenverzeichnis/philipp-waag) talked about chatbots and their possible applications in consulting at a workshop organized by Graduierteninstitut NRW at the University of Applied Sciences in Bielefeld („Digital Transformation in Health, Care and Social Work“). Based on sociological research by members of our project (Elena Esposito, Florian Muhle) Philipp talked about chatbot’s capabilities and flaws in consultatory interactions and interactions clients have with consulting organisazations prior to the actual consultation. Although – compared to humans – conversational agents underlie communicative restrictions, their benefits (such as being always friendly, reachable and data-feeded) certainly can be seen as a beneficial tool for consulting and presumably for other forms of interventions as well.

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